Order Support

Thank you for choosing parts.littletikes.com. We want your experience at Little Tikes to be as easy and enjoyable as possible. Here are a few antidotes for frequent inquires you may have about your order or delivery. If you have a specific inquiry not listed here please contact us by email (click here) Emails are usually answered the next business day. M-F Closed holidays or you can call us at 1-800-321-0183.

Order Status

Want to check on a recent order or view past orders you've placed? You can login to the My Account section of the site to view your order history and to check on the status of your order.
Contact Us by Email using our Online Form
Or Call us at 1-800-321-0183 8am- 8pm EST M-F closed Holidays.
Please have your order number ready.

Billing Questions

Do you have a billing question about your parts.littletikes.com order?
Contact Us by Email using our Online Form
Call us toll free at 1-800-321-4424 Press 1 Option 1.
Please have your order number ready
8am-5pm EST M-F, Closed Holidays
If you placed an order and your organization is tax exempt, please fax your tax exempt certificate (please include your order number) to 330-650-3369 and we will credit the sales tax from your order once the order ships.

Credit card and PayPal

As most companies who sell online do, Little Tikes authorizes your credit card for the amount of your order at the time of purchase. An authorization means that, while the money has not actually been paid to Little Tikes, your available credit is reduced by the amount of the authorization. Even though you have not been charged for that order your available credit is reduced by the amount of your order total.

The charge is normally completed in 3 to 7 days when your order ships. If your order does not ship within ten days the authorization will expire, and the amount will be re-authorized.
Once your order ships your credit card is charged for the amount authorized. This is not a double charge.
Canada orders are calculated in US Dollars. Please note that your credit card charge will show the conversion to Canadian dollars.

Fraud Prevention

Please be aware that it is important to provide a good contact phone number and email address when ordering. You may receive a phone call or email from us verifying your order with us. We cannot release an order for shipment unless we speak to you personally.

Taxable States

Parts.littletikes.com charges sales tax in the following states: CA, MN, MO, NJ, NY, OH, PA, IA

Tax and Duties are are caluulated at checkout.  There are no additional charges due at time of delivery. 
If you placed an order and your organization is tax exempt, please fax your tax exempt certificate (please include your order number on the certificate) to 330-650-3369 and we will credit the sales tax from your order once the order ships.

Cancellation Policy

Registered users on parts.littletikes.com can cancel their order within one hour from placing the order. Once this window has expired, orders cannot be cancelled. We must process orders quickly in order to ensure a timely delivery. We apologize in advance that your order cannot be cancelled after the one hour window.
Registered users can log in to the My Account page to cancel their order. Orders placed by Guest checkout cannot be cancelled.
You will receive an email confirmation that your order has been cancelled. Please note that there is an authorization hold on the funds associated with the order that will drop off after the cancellation. Some credit card companies may hold the funds for up to 7 business days.

Deliveries

Once you place your order on parts.littletikes.com, you will receive an email confirmation with your order number. Please check your junk mail or spam boxes for the email. Orders are processed M-F Closed holidays
When your order ships, delivery for smaller packages usually takes 3 to 7 business days to arrive. Alaska and Hawaii shipments may take a few more days.

We cannot ship to the following Territories/Provinces in Canada.  Nova Scotia, Prince Edward Island, New Brunswick, Newfoundland, Nunavut, Northwest Territories, Yukon Territories.

Return Policy

All Sales are Final on parts.littletikes.com for replacement parts.  Please check the model number on your product to make sure you are ordering the correct part. Many replacement parts are not compatible with older models.


Shipping and Handling

Shipping rates are calculated based on the value of the order subtotal. Shipping rates vary. Please review your shopping cart prior to purchasing for shipping and handling.

* Items purchased in multiple quantities may incur additional fees.

Please Note: Replacement parts sold on parts.littletikes.com are not intended for resale.

 

 

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